Mattress Firm Knoxville Northwest in Knoxville, TN Open now

Reviews about Mattress Firm Knoxville Northwest

• ★ ☆ ☆ ☆ ☆

  December 24, 2019, by Gloria Taylor
  Long story short, took off work early and waited patiently for delivery. Delivery people call said be there about 20 minutes. We decided to get the show on the road and moved old out on porch. They put new on frame and let us know they cannot or should I say will not take the old set due to it was outside. That's right outside for about 10 minutes and refused to take. Called store could only speak with assistant mgr who was of no help at all evidentially the delivery guys run the show. In short they wrapped new stuff in plastic, taped them up, and hauled back. Called store 3 times afterwards only to get answering machine. Finally I left a message, meanwhile store closed. Next day no return call and when I called the same asst mgr was like what I'm sorry. Sorry does not help this situation. This store has inexperienced staff who cannot problem solve or give an ounce of customer service. Be afraid very afraid there are hundreds of places to buy mattresses stay away from Mattress Firm¡!!!!!!!!!
• ★ ★ ★ ★ ★

  July 19, 2019, by JJM
  Very nice and easy to work with. Thought it was going to be like buying a used car.....but it polar opposite!! Will do business with them again. Great job Mr. Cespedes!!