Pottery Barn in Knoxville, TN Closed now

Reviews about Pottery Barn

• ★ ☆ ☆ ☆ ☆

  May 18, 2020, by R Brady
  We recently moved into a new house and I wanted to fill our living room with new furniture. I went to the Pottery Barn in Knoxville to get some ideas and the staff there were very helpful when I was looking at sofas. During a Memorial Day sale, I ordered the Pearce upholstered sectional and Benchwright coffee table online. It came to about $4000 for the furniture with almost $300 in shipping. About three weeks later, I received a phone call with the Williams Sonoma shipping department to schedule my "white glove" delivery. We scheduled it for a Monday, about 3.5 weeks after I had placed the original order. On the Friday before, someone from the shipping company called me again to say that their co-worker had made a mistake by scheduling my delivery on a Monday; the only day the company would deliver to my area (Wears Valley - 25 miles from the Knoxville store) was a Wednesday. Wednesday's don't work for me and I questioned as to why I was paying almost $300 in shipping and having to work around the shipping company's schedule. The response was pretty much that I had to take it or leave it. I called Pottery Barn customer service to see if they could remedy the situation and was then told that in actuality, all of my furniture wasn't actually at the warehouse so they couldn't even deliver it yet. I was told that I would get a call from shipping when all of my items arrived. 1.5 weeks later, no call yet, so I decided to call them. After arguing with the shipping company, I was told that they would do a Tuesday night delivery (now 6 weeks after I ordered the items). Tuesday rolled around. I posted my current furniture for sale and moved it out in preparation for the new furniture. The slotted time for the delivery came and went and no one showed up, no phone call from the company to explain why. I called Pottery Barn customer service and they had no explanations either. I would expect that a company that prides themselves on customer service would have done anything and everything to remedy the situation. My furniture should have been on the truck and on the way to my house first thing. But no one knew where exactly my furniture was and told me that I would have to wait another week for my furniture to be delivered. At this point, I had lost all faith in both Pottery Barn customer service and the Williams Sonoma shipping department. Even though they refunded my shipping fees, it was too little too late. I canceled my order; Pottery Barn lost $4000 in revenue and a frequent-buyer customer. If you live within a certain distance of the Knoxville store, I recommend only purchasing what you can take home with you. Buying any big-ticket items from them and having to deal with the shipping company will leave you frustrated and empty-handed. Not worth it.
• ★ ★ ☆ ☆ ☆

  May 18, 2019, by Cheryl Heacker
  I was in the Knoxville store today. Ask if they could wrap a Christmas gift for me I had purchased online at PB. I have been a frequent customer at the Knoxville store since it opened for many years. The employee's were not friendly and definately did not want to wrap the gift for me. (I guess because I didn't purchase it at the store). I would be in the store more, however my 86yo dad is in poor health, so I'm shopping online this year. I have spent lots of $ in their store. So surprised at how I was treated today. Very disappointing.